These Terms and Conditions govern your use of our website and the appliance repair services we provide. By accessing our website or scheduling a service, you agree to these Terms and Conditions.

1. Services

Fix to Flex provides residential appliance repair, diagnostic services, maintenance, and replacement of appliance components where applicable.

Our services may include:

Refrigerator Repair
Washing Machine Repair
Dryer Repair
Dishwasher Repair
Oven Repair
Stove Repair
Microwave Repair
Freezer Repair
Ice Maker Repair
Vent Hood Repair
Cooktop Repair
Other residential appliance repair services

Availability of services depends on technician availability and service area.

2. Service Areas

We currently provide services only within Virginia, Maryland, and Washington DC

Submitting a request does not guarantee service availability.

3. Scheduling Appointments

While we strive to arrive during the scheduled window, unforeseen delays including traffic, weather, emergencies, or prior service calls may affect arrival times.

We reserve the right to reschedule appointments when necessary.

4. Estimates

Diagnostic fees always apply.

Any estimate provided before inspection is an approximation.

A technician must inspect the appliance before providing a final repair estimate.

Additional issues discovered during repair may result in revised pricing.

Repairs will not begin without customer authorization.

5. Pricing

Prices may include:

Diagnostic Fee
Labor Charges
Replacement Parts
Taxes where applicable

Prices are subject to change without prior notice.

6. Payment

Payment is due immediately upon completion of services unless otherwise agreed in writing.

Accepted payment methods may include:

Credit Cards
Debit Cards
Cash
Digital Payment Methods

Returned payments or chargebacks may result in additional fees.

7. Cancellations

Customers may cancel or reschedule appointments.

We request at least 24 hours’ notice.

Late cancellations or missed appointments may incur a cancellation fee or service call charge.

8. Customer Responsibilities

Customers agree to:

Provide accurate contact information.
Ensure technicians have safe access to the appliance.
Secure pets before technician arrival.
Remove personal belongings around the appliance.
Disclose any known issues regarding electrical, plumbing, gas, or previous repairs.

Failure to provide safe access may result in cancellation of the appointment.

9. Repairs

Some repairs require special-order parts.

Repair completion dates are estimates only.

We are not responsible for manufacturer delays, shipping delays, or discontinued parts.

10. Labor Warranty

Fix to Flex provides a limited warranty on labor performed by our technicians.

The warranty period begins on the date of completed repair.

Warranty coverage applies only to the specific repair performed and does not extend to unrelated issues.

Proof of service may be required.

11. Parts Warranty

Replacement parts may be covered by the manufacturer’s warranty.

Warranty coverage varies depending on the manufacturer.

Fix to Flex does not manufacture replacement parts and is not responsible for manufacturer warranty decisions.

12. Warranty Exclusions

Our warranty does not cover:

Improper customer use
Abuse or neglect
Accidental damage
Water damage
Fire damage
Flood damage
Power surges
Acts of nature
Unauthorized repairs
Normal wear and tear
Cosmetic damage
Pre-existing unrelated defects

13. Limitation of Liability

To the maximum extent permitted by law, Fix to Flex shall not be liable for:

Indirect damages
Incidental damages
Consequential damages
Loss of food due to appliance failure
Loss of business
Loss of income
Loss of data
Property damage not directly caused by our negligence

Our total liability shall not exceed the amount paid for the specific repair service.

14. Property Conditions

Technicians may refuse service if conditions are unsafe.

This includes:

Gas leaks
Electrical hazards
Structural instability
Unsanitary environments
Aggressive animals
Threatening behavior

15. Existing Appliance Condition

Customers understand that appliances may already have internal wear, corrosion, rust, or hidden defects.

Repairs may expose additional problems that were not visible during the initial inspection.

Fix to Flex is not responsible for failures unrelated to the repair performed.

16. Customer-Supplied Parts

If customers choose to supply their own replacement parts:

We do not guarantee compatibility.
We do not warranty customer-supplied parts.
Additional labor charges may apply if incorrect parts are provided.

17. Website Use

Users agree not to:

Attempt unauthorized access.
Upload malicious software.
Use automated tools to scrape website content.
Interfere with website functionality.
Misrepresent identity.

18. Intellectual Property

All website content including:

Logos
Images
Graphics
Text
Service descriptions
Designs

is the property of Fix to Flex and may not be copied, reproduced, or distributed without written permission.

19. Privacy

Your use of our website is also governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect and use your information.

20. Communications

By submitting your information, you consent to receive communications regarding:

Appointment confirmations
Technician updates
Service reminders
Estimates
Invoices
Customer support
Promotional communications (where permitted by law)

You may opt out of marketing communications at any time.

21. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the content, policies, or practices of third-party websites.

22. Indemnification

You agree to indemnify and hold harmless Fix to Flex, its owners, employees, technicians, contractors, and affiliates from claims, damages, liabilities, costs, and expenses arising from your misuse of our website or services, violation of these Terms, or actions unrelated to our negligence.

23. Governing Law

These Terms and Conditions shall be governed by the laws of the state in which Fix to Flex operates, without regard to conflict of law principles.

24. Dispute Resolution

Any dispute arising from these Terms or our services shall first be addressed through good-faith negotiation.

If unresolved, disputes shall be resolved through binding arbitration or in the state or federal courts located in the state where Fix to Flex operates, unless otherwise required by applicable law.

Each party shall bear its own legal costs unless otherwise provided by law or agreement.

25. Changes to These Terms

We reserve the right to modify these Terms and Conditions at any time.

Changes become effective upon posting to our website.

Continued use of our website or services constitutes acceptance of the updated Terms.